Refund policy

Last updated: 10 September 2026

TrueNest Pro is digital software sold to professionals only. This policy is part of our terms of sale. If the French and English versions differ, the French version prevails.

Try before you pay

The consumer right of withdrawal does not apply to purchases made by professionals. To help you decide, we offer a 7-day free trial of the full version, with no payment details and nothing to cancel.

General rule

A subscription payment covers a period that starts on the day of payment. Amounts paid for a period that has started are not refundable, including if you cancel during that period or do not use the software. When you cancel, future payments stop immediately and your licence stays active until the end of the period already paid.

When we do refund

• You were charged twice, or charged by mistake: we refund the amount charged in error.
• We could not provide you with a working licence key within 7 days of your report: we refund that payment.
• A defect of the software prevents you from using it on a compatible configuration, and we have neither fixed it nor given you a workaround within 30 days of your report: we refund the current month, provided you cancel your subscription.
• We stop offering TrueNest Pro before the end of a paid period: we refund the unused part of that period.

How to ask for a refund

Write to support@gettruenest.com from the e-mail address used for your order, with your order number and a short description of the problem. When a refund is agreed, it is made to the original payment method within 14 days. Your bank may take a few more days to show it on your account.

Payment disputes

Please contact us before disputing a payment with your bank. A licence may be suspended while a payment dispute is open.

Free trial

The free trial costs nothing, so there is nothing to refund.